Our expert staff, trained and specializing in the disciplines of housekeeping, maintenance, hotel operations, and employee wellness are closely monitoring the CDC guidelines to ensure that we are relying on the most up-to-date expert knowledge.
Eagle County Public Health Order
The Eagle County Public Health Order has been updated regarding COVID-19 to adopt statewide orders, along with additional requirements specific to the local community. The new order is effective immediately. Eagle County is now a Level Yellow.
– All visitors are to be free of any symptoms consistent with COVID-19 for 14 days prior to arrival in Eagle County.
– 50% occupancy at indoor restaurants of up to 50 people
– Maintain 6ft distance when dining in public outdoors
– 50% occupancy at gyms
– 50% occupancy at retail stores
– 50% occupancy for personal services (ex. spa)
– Face coverings are required in public indoor spaces except while seated to dine
– Face coverings are required outdoors in Vail, Lionshead, and Beaver Creek Villages and when you cannot maintain 6ft distance in other towns
– Face coverings are required to cover the mouth and nose while in the ski lift line
Five Commitments of Containment:
I will maintain 6 feet of distance
I will wash my hands often
I will cover my face in public
I will stay home when I am sick
I will get tested immediately if I have symptoms
Our Approach to Cleanliness
Our in-house, professionally trained housekeeping teams are well versed in the highest standards of cleaning. Our housekeeping organization monitors industry best practices and provides ongoing training in the latest techniques to ensure the highest standard of cleanliness with products and process that are safe.
Products Effectiveness and Safety: When cleaning both common areas and residences, our housekeepers use hospital-grade products that are tested by the CDC, and are EPA-registered disinfectants ensuring both effectiveness and safety.
Surface Areas: High-touch surfaces are being cleaned with increased frequency. These include elevator buttons and panels, door handles, remote controls or touch screens, countertops, and shared lobby spaces.
Common Areas: Our team is rearranging furniture in gathering spaces to promote social distancing between groups of travelers. Aesthetic items in our lobbies, such as decorative pillows on furniture have gone away in favor of a cleaner environment. Our shared lobby food and beverage amenities will be discontinued and replaced with single-service offerings where appropriate.
Guest Rooms: Each residence undergoes our rigorous multi-point inspection process to ensure consistency in procedures. In our residences you may see that throw-pillows, bolsters, and accent pillows have been removed. We have changed to triple sheeting or all-white duvet covers that will be removed and washed between each stay.
Cancellation and Deposit Policies
We appreciate that you want to vacation with us, but given these uncertain times, committing to travel plans can be a challenge. Book with confidence with our new relaxed cancellation and deposit policies:
SPRING, SUMMER & FALL (April 16 – November 19): A 5% deposit of total lodging is due at the time of booking and is non-refundable. The final payment is due 48 hours prior to arrival at which time the entire stay is non-refundable.
WINTER 2021/2022 (November 20 – April 15*): A 5% deposit is due at the time of booking and is non-refundable. The final payment is due 14 days prior to arrival at which time the entire stay is non-refundable. If a booking includes any nights between December 20 and January 1 – the final payment is due 30 days prior to arrival date at which time the entire stay is non-refundable, regardless of the arrival date.
*HOLIDAY: December 20 – January 1): A 5% deposit is due at the time of booking and is non-refundable. The final payment is due 30 days prior to arrival at which time the entire stay is non-refundable.
Travel Ban or Closure Policy
East West Hospitality’s responsibility to our guests is to provide luxury residences and elevated hospitality services in iconic destinations. East West Hospitality is not responsible for a guest’s inability or decision not to travel due to travel bans outside of our East West properties’ vacation destinations, quarantines, sickness, or the closure of ski resorts. It is the responsibility of the guest to monitor their ability to travel and to manage their reservation accordingly. East West Hospitality will adhere to our deposit and cancellation policies. The only instance in which a full refund will be warranted is in the case of a government-ordered ban on short-term rentals in our East West properties’ vacation destinations, prohibiting East West Hospitality from honoring a guest’s reservation.
2020/2021 Ski Season
November 20 – April 18, 2021
WHAT YOU NEED TO KNOW
This season, Vail Resorts unrivaled commitment to safety takes on more importance than ever and the ski resort is implementing some changes with your safety in mind. Learn what’s new HERE.